Acceptance Of The Terms
By accessing and using Velvet Bingo, you agree to be bound by these Terms & Conditions. If you do not accept all the terms and conditions outlined below, please exit the platform immediately.
Eligibility Requirements
Velvet Bingo is intended for individuals who are 18 years or older. To use our services, you must be at least 18 years old, be of sound mind, and not be subject to any legal restrictions that would prevent you from accessing and using Velvet Bingo.
Minimum Age Requirements
You acknowledge that if you have been asked to verify your age by providing identification or proof of address, this is because we are required to ensure compliance with relevant regulations and laws governing online gaming in the jurisdiction in which you reside. Failure to provide such verification may result in account closure.
Geographic Restrictions
Velvet Bingo is subject to local jurisdictional restrictions. If you attempt to access Velvet Bingo from a restricted country or territory, your account will be terminated immediately. We reserve the right to restrict accounts based on IP address, payment method, and other factors.
Account Registration Rules
When creating an account with us, you must provide true, accurate, current, and complete information about yourself. You are responsible for maintaining and updating your personal details at all times. If we suspect that any information provided is false or incomplete, we reserve the right to close your account.
One-Account-Per-User Policies
We enforce a strict one-account-per-user policy. Attempting to open multiple accounts with Velvet Bingo will result in permanent account closure and possible exclusion from participating in gaming activities at our discretion.
Identity Verification And Kyc
In accordance with applicable regulations, we are required to conduct identity verification and anti-money laundering checks on all users who participate in real money transactions. We reserve the right to request additional documentation or information as necessary to ensure compliance with relevant laws and regulations.
Account Accuracy Obligations
You must maintain accurate records of your account activity and contact us immediately if you notice any suspicious or unauthorized transactions.
Account Security Responsibilities
It is essential that you safeguard your login credentials, including username, password, and two-factor authentication information. Velvet Bingo is not liable for losses resulting from failure to protect your account security.
Login Credentials And Password Protection
Your login details must be kept confidential. We reserve the right to ask you to change your passwords at any time if they are deemed insecure or easily guessable. If you reuse a password across multiple platforms, we strongly advise changing it as soon as possible.
Restricted Behaviour And Prohibited Activities
Velvet Bingo prohibits the following: manipulating the gameplay experience in an unfair manner, cheating or attempting to cheat others, and transacting with other users for real money outside of Velvet Bingo platforms.
Multi-Accounting And Fraud Prevention
We prohibit multi-accounting, which includes but is not limited to opening multiple accounts in an individual's name or using the same account details under different names. Additionally, we may share information with other online gaming operators for anti-fraud purposes. If we suspect you of participating in prohibited activities, your account will be terminated immediately.
Bonus And Promotion Rules
Velvet Bingo offers a range of promotions to its users. These are subject to change or suspension without notice. Promotions have specific terms that can be found on our website, such as minimum bets applying, maximum cashout limits existing for bonus amounts, and certain games not contributing to wagering requirements.
Wagering And Gameplay Conditions
Velvet Bingo operates a game fairness system, with all results being independently verified by third-party auditors. You must agree that you are aware of the risks associated with participating in gaming activities. If we suspect or discover any form of unfair gaming activity, your account may be suspended immediately.
Bonus Abuse Prevention
Velvet Bingo prohibits bonus abuse and takes steps to detect such behavior, including manipulating gameplay for bonus purposes, intentionally placing bets solely to complete wagering requirements, or using third-party software to manipulate gameplay.
Deposits And Withdrawals
If a user engages in any prohibited activity or attempts to manipulate their account, we reserve the right to reverse transactions. Deposits may be held for up to 5 business days before being released into your available balance. We are not responsible for failed transactions due to third-party payment provider error.
Verification Before Withdrawals
Before withdrawing any real money from Velvet Bingo, you must verify your account information by providing identification and proof of address. Please note that we have the right to ask additional questions or documentation at our discretion.
Processing And Review Procedures
All transaction disputes are reviewed on a case-by-case basis. Our decision regarding the disputed transaction is final. We will review any evidence you provide, but failure to produce sufficient information within 14 days of dispute initiation may result in closure. All decisions made by us under this section will be at our sole discretion and final.
Responsible Gaming Expectations
It's essential that users practice responsible gaming behavior. If your account reaches a balance level above £ within 24 hours, we may contact you about setting deposit limits. Users are encouraged to report any issues related to their gaming habits or seek help from relevant organizations if they have concerns.
Self-Exclusion And Account Restrictions
If you wish to exclude yourself from participating in online gaming activities through Velvet Bingo for a period of at least 6 months, please contact our support team. Self-excluded users will not be able to access their accounts or engage with any content on the platform during this time, and we may close your account(s) permanently.
Game Fairness And Rng Systems
We operate a game fairness system that has all results independently verified by third-party auditors. Games are designed using Random Number Generators and comply with the highest standards of randomness.
Technical Intervals Or Voided Gameplay
In rare instances, we reserve the right to void gameplay and reverse stakes if technical difficulties arise. If such an occurrence happens while you are participating in real money gaming, your winnings will be credited back into your balance. Under this circumstance, losses will not be refundable.
Suspension Or Closure Of Accounts
We may suspend or close any account at our discretion for reasons including but not limited to failure to provide correct personal details, engaging in prohibited activities, or repeated instances of self-excluded users attempting to log into their accounts.
Intellectual Property And Platform Ownership
All content, images, software code, graphics, and logos used within this website belong exclusively to Velvet Bingo. Users may print or save a copy of any page of the Website for their own private use but no part of it may be reproduced on any other server or medium in changeable form.
Limitation Of Liability
In case our failure to perform, inability to carry out an action, or delay is caused by circumstances beyond our reasonable control, we shall not be liable for damages. If you dispute a transaction and do not contact support within 14 days, your claim may become invalid. Failure on your part to fulfill all necessary duties means you accept responsibility.
Modification Of Terms
Velvet Bingo reserves the right to update or modify these terms at any time without prior notice. Changes are implemented upon posting and remain effective until further revision. Your continued use of Velvet Bingo after a term modification will mean acceptance of such changes.
Contact/Support Guidance
If you need assistance, please contact our customer support team via live chat. Our support department operates 24 hours per day and can provide assistance with most inquiries in multiple languages. You may also submit any concerns or questions through our contact form available on this website.
Applicable Licensing Or Regulatory Oversight
Velvet Bingo is licensed to operate an online gaming platform that meets the highest standards of fairness, integrity, and responsible gaming practices. Please note that regulatory oversight might vary across jurisdictions; your access may be restricted if Velvet Bingo does not comply with local regulations. Please read these Terms & Conditions carefully before participating in activities on our website or application.
